KelinaCare — AI Healthcare Operations Platform

The challenge

Registration and appointments depended on manual, phone-driven processes. The system needed a consistent patient identity and an assistant that would not drift into clinical advice.

Objective

Give each patient one record and hospital number, prevent double bookings, and let staff manage appointments through role-based dashboards.

The solution

The application generates patient identifiers in the database and prevents appointment collisions with a unique index. Mutations are recorded in an audit log.

An OpenAI function-calling assistant connects six typed tools for registration, lookup, availability, booking, departments and contacts.

• The assistant handles logistics, with no diagnosis, prescriptions or test interpretation.
• Emergency queries route to verified contact information.
• Staff authentication and doctor/nurse dashboards support the operational workflow.

Key features

• Patient intake & identityMulti-step registration that creates one record per patient with an auto-generated, unique hospital number — no duplicate identities.
• Patient lookupSearch and retrieve patient records by hospital number or name so conversations are always tied to the right person.
• Appointment workflowChoose department, date and time slot with live availability and a database-level guard against double bookings.
• Departments & contactsBranch-filtered department directory with verified emergency contacts from the hospital's official sources.
• Role-based staff dashboardsDoctor and nurse dashboards with appointment views and status tracking; auth with register, login, forgot-password and reset flows.
• AI intake assistantConversational registration, booking, availability and contact lookup via typed tool calls — with strict no-clinical-advice safety rules and emergency escalation.